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We encourage all users to read the information below upon signing up, please take a few minutes and carefully go through them.
What is unmanaged?
Your VPS Server is provided to you without the help of us, you are on your own. The only time you can request help is when your VPS is down or unable to boot. You are provided with a VPS Control Panel, you may rebuild/reboot/boot/shutdown your vps.
Do you provided money backs?
Yes and No. The only time we provide money backs only as if you placed an order and it took longer than 48 hours to setup. Your ticket was left unresponse for 24+ hours. The downtime of the main node reached 99% or lower. Note: If you ordered a control panel, that partial addon fee may not be refunded. Other then the above mentioned, no other excuses may be accepted. All proofs must be taken from our ticket support system, no personal emails or other related may be used as evidence towards refunding.
Can I upgrade my resources?
We do not offer bandwidth, storage, or ram upgrades for our packages, if you need extra bandwidth, storage, or ram, upgrade to the next package. If you need extra IPs, those may be purchased for $2/month/ip.
Do you offer control panels?
Yes, we do offer DirectAdmin and cPanel licenses. You may purchase these addons on the signup page. Note: We will not be doing the control panel installation for you, you will be sent an email with a step-by-step tutorial to do this on your own.
What Linux Distros do you offer?
CentOS 5.x (recommended), Ubuntu 8.04, Debian 3.04, Slackware.
Where are your nodes located?
We have servers in Chicago, Illinois and Los Angeles, California. You may choose which location you want your vps to be placed on upon signing up.
What is your cancellation and suspension policy?
You must send the billing department a cancellation email prior to your next invoice date to discontinue your services and billing. If you are automatically charged and you forgot to send an email before the invoice date, sorry, we will not refund you. If you left your invoice unpaid after 7 days, your vps will be automatically suspended.
What kind of websites am I not allowed to host?
Proxy sites, warez, child pornography, spamming related contents/scripts, file hosting sites, and copyrighted mp3s are strictly prohibited on our servers. Anyone found violating these terms will result in a suspension of your vps.